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Terms & Conditions

Introduction

Welcome to Cruz Creative (“we,” “us,” or “our”). By accessing or using our website (www.cruzcreative.net) and services, you agree to comply with and be bound by the following Terms and Conditions. These terms apply to all visitors, users, and clients within the European Union (EU) and beyond. Please read them carefully. If you do not agree with these terms, please do not use our website or services.

Use of Our Website

You agree to use our website and services only for lawful purposes and in accordance with these Terms and Conditions. You agree not to:

  • Violate any applicable laws or regulations, including EU laws.

  • Use our website for fraudulent or unlawful purposes.

  • Attempt to gain unauthorized access to our website, server, or any other systems.

  • Engage in conduct that restricts or inhibits others from using our website.

Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, and videos, is the property of Cruz Creative or its content creators and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or exploit any part of the content without prior written permission from Cruz Creative.

Services

Cruz Creative provides services related to social media management, video production, podcast production, content creation, and voice-over services. By engaging with our services, you agree to provide accurate information and cooperate fully to ensure the success of the project. We reserve the right to refuse or terminate service at our discretion.

Payment Terms

Payment for services provided by Cruz Creative will be outlined in a separate agreement or contract. Unless otherwise stated, all payments must be made in full and on time. Late payments may result in delays in service or additional fees. For EU-based customers, we comply with all relevant EU consumer payment regulations.

Consumer Rights (EU Law)

If you are a consumer residing in the EU, you have the right to withdraw from any service agreement within 14 days of entering into the contract, without providing a reason. To exercise this right, you must notify us in writing. For more details on cancellation and refunds, please refer to your specific service agreement.

Cancellation and Refunds

Should you wish to cancel your service agreement with us, you must notify us in writing. Refunds will be issued under specific circumstances, and the decision to issue a refund is at our sole discretion. Please refer to your specific contract for detailed cancellation and refund terms. For EU-based customers, any refunds will be issued in compliance with applicable consumer protection regulations.

Data Protection and Privacy (GDPR Compliance)

Cruz Creative is fully compliant with the General Data Protection Regulation (GDPR). We respect your privacy and are committed to protecting your personal data. By using our website and services, you agree to our collection and use of your personal information in accordance with our Privacy Policy.

Under GDPR, you have the right to:

  • Access, correct, or delete your personal data.

  • Restrict or object to the processing of your personal data.

  • Request a copy of your data in a structured, commonly used format.

  • Withdraw consent for data processing at any time.

For more details, please refer to our Privacy Policy or contact us at info@cruzcreative.net.

Limitation of Liability

Cruz Creative will not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses. Your use of our website and services is at your own risk.

However, nothing in these terms limits your rights as a consumer under applicable EU laws.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Cruz Creative. We are not responsible for the content or privacy practices of those websites. You acknowledge and agree that we are not liable for any damages or losses related to the use of such third-party services.

User-Generated Content

If you submit any content to our website or social media platforms (e.g., comments, reviews, or other materials), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, distribute, and display that content. You also agree that your content does not violate any third-party rights, including intellectual property rights.

Modifications to Terms

Cruz Creative reserves the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review these terms periodically. Continued use of our website after changes have been made constitutes acceptance of the new terms.

If changes significantly affect your rights or obligations, we will notify you via email or a prominent notice on our website, as required under EU law.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Your Country] and applicable EU regulations. Any legal action or dispute arising from the use of our website or services will be subject to the exclusive jurisdiction of the courts in [Your Country] or relevant EU bodies.

Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

​

Cruz Creative
Email: info@cruzcreative.net
Website: www.cruzcreative.net

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