Terms of Service & Refund Policy

Last updated: 23rd July 2026

These Terms of Service ("Terms") govern all purchases made through cruzcreative.net (the "Site"). Cruz Creative is the trading name of James Leslie Tucker, a self-employed (autónomo) professional based in the Canary Islands, Spain ("Cruz Creative," "we," "us"). By purchasing any product or service through the Site, you ("you," "the customer") agree to these Terms.

If you don't agree with any part of these Terms, please don't complete a purchase — contact us at hello@cruzcreative.net first and we'll talk it through.

1. Who we are

Cruz Creative is a social media and video content agency. It is not a registered company — it's the trading name of James Leslie Tucker, operating as a self-employed (autónomo) professional, NIF [NUMBER]. Team members and collaborators who deliver work under the Cruz Creative name do so on James Leslie Tucker's behalf.

Contact details:

• Email: hello@cruzcreative.net

• Phone: +34 711 001 320

• Address: Santa Cruz de Tenerife, Spain

2. Services and delivery

We sell fixed-scope digital services and digital content — video editing, content strategy, copywriting, design, consulting calls, and landing page builds — as listed on the Site. Each product page states its price and estimated delivery time.

The delivery clock starts when we receive your completed brief, not when you pay. After purchase, we'll email you a short brief form. Your stated delivery time (e.g. "48 hours," "5 business days") begins counting from the moment you submit that brief, because we can't start production without it. If you don't submit a brief within [X] days of purchase, we'll follow up — if we don't hear back within [X] days total, see Section 5 on what happens to your order.

Delivery times are estimates for a complete, on-time brief. They may extend if you request changes to the brief after submission, or if a service depends on information or access only you can provide (e.g. hosting access for a landing page).

3. Revisions

Every order includes one round of revisions, as stated on the product page. Revision requests must relate to the brief you submitted — new requests outside the original scope may be quoted as a separate order.

4. Payment

Payments are processed securely through Stripe. Prices are shown in EUR and include any taxes required to be charged at checkout at the time of your purchase. We don't store your card details — Stripe handles that directly.

5. Cancellations, refunds, and your right of withdrawal

This is the section that matters most, so we've tried to make it plain.

Before you submit your brief: you can cancel and receive a full refund at any time before we've started work — in practice, before you submit the intake brief that starts production. Email hello@cruzcreative.net and we'll process it.

Your right of withdrawal (EU/UK consumers): if you're a consumer buying from within the EU or UK, you normally have 14 days from purchase to withdraw from an online purchase for any reason, including digital services and digital content, under EU Directive 2011/83/EU (and equivalent UK law).

However — because our services are fast-turnaround by design, by completing your purchase and submitting your brief, you are expressly requesting that we begin performance before the 14-day withdrawal period ends, and you acknowledge that:

• if we complete delivery of your order before the 14 days are up, you lose your right of withdrawal once delivery is complete; and

• if you withdraw after we've started work but before delivery is complete, we may charge you an amount proportionate to the work already carried out, rather than issuing a full refund.

If you'd prefer to wait out the standard 14-day period before we start, tell us when you submit your brief and we'll hold your order until then.

After delivery: because these are custom digital services delivered to your specification, we don't offer refunds once a deliverable has been sent and accepted, other than through the revision policy in Section 3. If something's genuinely wrong with what we delivered — it doesn't match your brief, or there's a quality issue — tell us. We'll fix it or, if we can't, refund the affected order.

If we're the ones running late: if your delivery time passes and we haven't delivered or been in touch, contact us. If we can't complete your order within a reasonable extended window, you're entitled to a full refund.

Chargebacks: if something's not right, please contact us before filing a dispute with your bank or card provider — we'd rather sort it directly, and it's faster for you too.

6. Your responsibilities

Delivery times and quality depend on you providing what we ask for in the brief — footage, brand assets, access, and answers — accurately and on time. Delays or gaps in what you provide may extend your delivery time accordingly.

7. Ownership and usage rights

Once an order is paid in full and delivered, you own the final deliverable for your own use. Cruz Creative retains the right to showcase completed work (before/after results, excerpts, testimonials) in our own portfolio and marketing, unless you tell us in writing at hello@cruzcreative.net that you'd like your project kept private.

8. Liability

Cruz Creative isn't liable for indirect or consequential losses arising from use of our services (for example, the performance of content we deliver once it's published by you). Our total liability for any order is limited to the amount you paid for that order.

9. Governing law

These Terms are governed by the laws of Spain. Any dispute will be handled by the courts of [jurisdiction — likely Santa Cruz de Tenerife], without prejudice to any mandatory consumer-protection rights you have in your own country of residence.

10. Changes to these Terms

We may update these Terms from time to time; the version in effect at the time of your purchase applies to that order. We'll post the current version here with its last-updated date.

11. Contact

Questions about an order, a refund, or these Terms: hello@cruzcreative.net or +34 711 001 320.