Last updated: 14 October 2026

These Terms of Service (“Terms”) govern all purchases made through cruzcreative.net (the “Site”). Cruz Creative is the trading name of James Leslie Tucker, a self-employed (autónomo) professional based in the Canary Islands, Spain (“Cruz Creative,” “we,” “us”). By purchasing any service through the Site, you (“you,” “the client”) agree to these Terms.

If you don’t agree with any part of these Terms, please don’t complete a purchase. Contact us at hello@cruzcreative.net first and we’ll talk it through.

1. Who we are

Cruz Creative is a social media and video content agency. It is not a registered company: it’s the trading name of James Leslie Tucker, operating as a self-employed (autónomo) professional, NIF Y6201919Y. Team members and collaborators who deliver work under the Cruz Creative name do so on James Leslie Tucker’s behalf.

Contact details:

• Email: hello@cruzcreative.net

• Phone: +34 711 001 320

• Address: Calle Méndez Núñez 88, 38001 Santa Cruz de Tenerife, Spain

2. Business clients only

All our services are sold exclusively to businesses and professionals buying for the purposes of their trade, business or profession. We do not sell to consumers.

By completing a purchase, you confirm that you are buying for business purposes. At checkout or before we issue your invoice, you must provide your full legal or business name, tax identification number and registered address. We may cancel and refund an order if we cannot confirm that you are a business.

Because all purchases are business purchases, the consumer right of withdrawal under EU and UK consumer law does not apply.

3. Services and delivery

We sell fixed-scope professional services (video editing, AI video, content strategy, copywriting, design, consulting calls and landing page builds) as listed on the Site. Each product page states its price and estimated delivery time.

Every order is tailored work. Each project is produced individually by our team for your brief, using professional judgement and, where relevant, AI and other software tools. None of our services are automated or delivered by software without human involvement. Finished work is delivered to you by email or download link.

The delivery clock starts when we receive your completed brief, not when you pay. After purchase, we’ll email you a short brief form. Your stated delivery time (e.g. “48 hours,” “5 business days”) begins counting from the moment you submit that brief, because we can’t start production without it. Business days are Monday to Friday, excluding public holidays in Tenerife.

If you don’t submit a brief within 14 days of purchase, we’ll follow up. If we still haven’t received it within 30 days of purchase, we’ll cancel your order and refund it in full.

Delivery times are estimates for a complete, on-time brief. They may extend if you request changes to the brief after submission, or if a service depends on information or access only you can provide (e.g. hosting access for a landing page).

4. Revisions and acceptance

Unless the product page says otherwise, every order includes one round of revisions. Revisions don’t apply to consulting calls. A round of revisions is one list of changes sent in a single message. Revision requests must relate to the brief you submitted. New requests outside the original scope may be quoted as a separate order.

You have 7 calendar days from delivery to request your revision. If we don’t receive a revision request within that time, the deliverable is considered accepted. The same 7-day window applies to the revised version.

5. Payment and tax

Payments are processed securely through Stripe. Prices are shown in the currency on the product page or at checkout (EUR, GBP or USD). Payment is taken in full at the time of purchase. We don’t store your card details: Stripe handles that directly.

Our services are provided from the Canary Islands to business clients established outside the Canary Islands. They are therefore not subject to IGIC and are invoiced without IGIC or VAT, with the note: “Operación no sujeta a IGIC – art. 17 Ley 20/1991. Inversión del sujeto pasivo.” You are responsible for accounting for any VAT, sales tax or other tax due in your own country under the reverse-charge or similar mechanism. If you are established in the Canary Islands, IGIC will be added at the applicable rate.

Any bank, currency conversion or payment fees charged by your own bank or card provider are your responsibility.

6. Cancellations and refunds

Before you submit your brief: you can cancel and receive a full refund at any time before you submit the intake brief that starts production. Email hello@cruzcreative.net and we’ll process it.

After you submit your brief: submitting the brief starts production, and we schedule and begin work on your order. From that point, payments are non-refundable, except as set out below and in Section 10.

After delivery: because these are custom services delivered to your specification, we don’t offer refunds once a deliverable has been delivered and accepted (see Section 4), other than through the revision policy. If something’s genuinely wrong with what we delivered (it doesn’t match your brief, or there’s a quality issue), tell us within the 7-day acceptance window. We’ll fix it or, if we can’t, refund the affected order.

If we’re the ones running late: if your delivery time passes and we haven’t delivered or been in touch, contact us. If we can’t complete your order within a reasonable extended window, you’re entitled to a full refund.

Chargebacks: if something’s not right, please contact us before filing a dispute with your bank or card provider. We’d rather sort it directly, and it’s faster for you too.

7. Your responsibilities

Delivery times and quality depend on you providing what we ask for in the brief (footage, brand assets, access and answers) accurately and on time. Delays or gaps in what you provide may extend your delivery time accordingly.

8. Materials you send us

You confirm that you own, or have permission to use, any material you send us for your order (such as footage, photos, logos, music, scripts and brand assets).

If a claim is made against us because you sent material you didn’t have the rights or consent to use, you will cover the resulting losses, costs and reasonable legal fees.

We use your material only to produce your order.

9. Ownership and usage rights

Once an order is paid in full and delivered, you own the final deliverable. You may use it for any lawful purpose, including commercial use, advertising and social media, worldwide and without time limit. Any third-party elements (such as licensed music, stock footage or fonts) remain subject to their own licence terms.

Cruz Creative retains the right to showcase completed work (before/after results, excerpts, testimonials) in our own portfolio and marketing, unless you tell us in writing at hello@cruzcreative.net that you’d like your project kept private.

10. Work we don’t accept

We may decline, pause or stop any order that, in our reasonable judgement, involves or would produce any of the following:

1. Sexual content: pornography, nudity or sexually explicit material, and any sexual or sexualised content involving minors, which we will also report where the law requires.

2. Violence and harm: content that promotes, glorifies or incites violence, terrorism, self-harm, eating disorders or cruelty to animals.

3. Hate and harassment: content that attacks or demeans people based on race, ethnicity, nationality, religion, gender, sexual orientation, disability or age, or that bullies, threatens or harasses anyone.

4. Impersonation and deepfakes: content that uses a real person’s face, voice or identity without their consent, makes it look as if a real person said or did something they didn’t, or suggests a celebrity or public figure endorses a product when they don’t.

5. Misleading content: false or misleading advertising, fake reviews or testimonials, unrealistic income or “get rich quick” promises, and unproven health, medical, weight-loss or financial claims.

6. Disinformation: fake news, or content designed to mislead the public on health, science, elections or current events.

7. Political content: political or electoral advertising, or campaigning for or against a party, candidate or referendum.

8. Intellectual property infringement: using footage, music, images, characters, logos or brands you don’t have the rights to, or copying another creator’s or brand’s work or style in a way that infringes their rights.

9. Illegal or high-risk products and activities: illegal drugs, weapons, unlicensed gambling, counterfeit goods, scams, pyramid schemes, or any product, service or activity that is illegal where the content will be published.

10. Privacy and defamation: content that reveals someone’s private information without their consent, or makes false and damaging claims about a person or business.

11. Content that is harmful to children: content aimed at children that is inappropriate for them, or that collects their data or targets them with advertising in breach of the law.

12. Platform and tool rules: content that breaks the rules of the platform where it will be published, or the terms of the AI and software tools we use to produce it.

We may also decline any order that we reasonably believe could harm our reputation, or that we can’t deliver to our usual standard. We don’t have to give a detailed reason.

Refunds when we decline: if we decline an order before we start work, we’ll refund it in full. If we stop an order after work has started because the brief or materials you gave us didn’t make the problem clear, payments for the work already done are non-refundable.

11. Extra terms for Custom AI Video and other AI-generated content

This section applies, in addition to the rest of these Terms, to any service that uses AI tools to create video, images or voice, including Custom AI Video.

Likeness and voice. If you send us photos, video or voice recordings of any person, including yourself, you confirm that you have their consent to use them for your order, including to create an AI avatar or voice from them. Section 8 applies if that consent is missing. We won’t create content that imitates a real person without their consent.

Deleting your source material. We delete source photos and recordings within 90 days of delivery unless you ask us to keep them.

Copyright in AI content. The law on copyright in AI-generated content is still developing, and in some countries content created mainly with AI may not be protected by copyright. We therefore don’t guarantee that AI-generated deliverables can be registered or enforced as copyright works, or that they are exclusive to you.

Labelling. Where platform rules or the law require AI-generated content to be labelled, you’re responsible for labelling it when you publish.

12. Liability

Cruz Creative isn’t liable for indirect or consequential losses arising from use of our services (for example, the performance of content we deliver once it’s published by you). Our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited under Spanish law, such as liability for fraud or wilful misconduct.

13. Data protection

We process personal data in line with the EU General Data Protection Regulation (GDPR) and Spanish data protection law. Details are in our Privacy Policy.

14. Governing law

These Terms are governed by the laws of Spain. Any dispute will be handled exclusively by the courts of Santa Cruz de Tenerife, Spain.

15. Language

These Terms are available in English and Spanish. If there is any difference between the two versions, the English version prevails.

16. Changes to these Terms

We may update these Terms from time to time. The version in effect at the time of your purchase applies to that order. We’ll post the current version here with its last-updated date.

17. Contact

Questions about an order, a refund, or these Terms: hello@cruzcreative.net or +34 711 001 320.